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Professional Call Centre Management
(Short Courses)

Type of Training

Online / Coaching / Visual

Skills Focus Area

Customer Service


10 Days / 40 Hours


Lecture & Case Study


Via Zoom Platform / Offline

Participants / session

25 - 50 per session

Course Objectives

Starting a new career in customer service can be intimidating. How will you deal with all those people? New employee training can teach you how to turn on the lights and work on the computers, but you need to know more about the non-tangibles, the soft skills of getting along. This training will help you develop the soft skills you need to thrive when facing client’s day after day.

  • People starting out in a customer service career will benefit from this course.

  • First time customer service reps should take this course to prepare themselves for their new job.

  • How to take care of yourself while taking care of others

  • How to really listen to customers, not just hear their problems

  • How to be personable even when you're not there in person

Module Listings


Chapter 1

Introduction to customer service


Chapter 2

Do’s and Don’ts of Customer Service


Chapter 3

What is a good customer service

Chapter 4

Anatomy of good customer service


Chapter 5

Dealing with customers


Chapter 6

Self-preservation in customer service


Chapter 7

Be an industry expert


Chapter 8

Respond in text to a client


Chapter 9

How to do a sample call


Chapter 10

Following up in customer service

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